Refund Policy

At BCOONS VENTURES LLP, we want you to be completely satisfied with your lighting purchase. If you need to request a refund, please review this policy carefully to understand your options and our procedures.

1. When Can You Get a Refund?

Full Refund Available For:

• Wrong item received (we sent a different product than what you ordered)
• Damaged or defective items (must report within 48 hours of delivery with photos/video proof)
• Item not as described (significant differences from our website photos/description)

For these cases, we'll refund 100% of your payment plus return shipping costs.

Partial Refund May Be Available For:

• Minor cosmetic issues (like small scratches) – we may offer 10–30% refund if you choose to keep the item
• Missing parts or accessories (we'll refund the value of missing components)

No Refund For:

• Custom or made-to-order lighting fixtures
• Clearance or final sale items (marked during checkout)
• Products damaged after delivery due to improper installation or misuse

2. How to Request Your Refund

Step 1: Contact us within 7 days of delivery at info@lightcoons.in with:

• Your order number
• Clear photos/video showing the issue
• Whether you want a refund or replacement

Step 2: We'll respond within 24 hours with:

• Return instructions (if needed)
• A prepaid return label (for our mistakes)

Step 3: If returning the item:

• Pack it securely in the original packaging
• Ship it back within 14 days of approval

3. Refund Processing Details

For cancelled orders (before shipping):

• Refunds processed within 3-5 business days
• Money returned to your original payment method

For approved returns:

• We inspect returns upon arrival (takes 1-2 days)
• Refunds processed within 5-7 days after approval
• You'll receive email confirmation when completed

For defective item replacements:

• We ship your replacement within 5-10 business days
• Free shipping on all replacement orders

Note: Your bank may take 2–10 additional days to show the refund in your account.

4. Important Notes About Returns

• Restocking fee: 15% for non-defective returns due to change of mind
• Return shipping: Customer pays unless the return is our mistake
• Original packaging: Required to avoid damage fees
• Refused deliveries: Customer responsible for return shipping costs

5. Need Help? Contact Us!

For any refund questions or urgent requests:

Email: info@lightcoons.in

We aim to make the refund process as simple and fair as possible. Most refund requests are resolved within 7–10 business days after we receive your return.