Privacy Policy

1. Introduction

BCOONS VENTURES LLP ("we," "us," or "our") operates the websitelightcoons.in (the "Site"), an online marketplace for lighting products. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our Site, make purchases, or communicate with us. By accessing or using our services, you consent to the practices described in this policy. If you disagree with any part of this policy, please refrain from using our Site.

2. Updates to This Policy

We may periodically revise this Privacy Policy to reflect changes in legal requirements, business practices, or technological advancements. The updated version will be posted on our Site with a revised "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the modified policy.

3. Information We Collect

3.1 Information You Provide

• Contact Details: Name, email address, phone number, and shipping/billing address.
• Order Details: Payment confirmation, transaction history, and product preferences.
• Account Credentials: Username, password, and security questions (for registered users).
• Communications: Emails, chat logs, or feedback submitted via customer support.

3.2 Data Collected Automatically

• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, clickstream patterns, and session duration (collected via cookies and tracking technologies).
• Geolocation: Approximate location derived from your IP address.

3.3 Information from Third Parties

• Payment Processors: Confirmation of transactions (we do not store full payment card details).
• Logistics Partners: Delivery status updates and tracking information.
• Marketing Platforms: Aggregated data on ad performance and user engagement.

4. How We Use Your Information

We process your data for the following purposes:

• Order Fulfillment: Processing payments, shipping products, and sending order confirmations.
• Customer Service: Responding to inquiries, returns, or complaints.
• Marketing: Sending promotional emails (opt-out available via unsubscribe links).
• Site Improvement: Analyzing user behavior to enhance functionality and user experience.
• Security: Detecting and preventing fraud, unauthorized access, or illegal activities.
• Legal Compliance: Meeting tax, accounting, or regulatory obligations.

5. Sharing of Information

We do not sell your personal data. However, we may share it with:

• Service Providers: Payment gateways (e.g., Razorpay), courier services, and IT support
• Legal Authorities: If required by law or to protect our legal rights.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

6. Cookies and Tracking Technologies

We use cookies to:

• Remember user preferences (e.g., language or cart items).
• Analyze Site traffic via tools like Google Analytics.
• Deliver targeted advertisements (you may disable cookies via browser settings).

7. Data Security Measures

We implement industry-standard safeguards, including encryption (SSL/TLS) and secure servers, to protect your data. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal information only as long as necessary for:

• Fulfilling orders or providing services.
• Complying with legal obligations (e.g., tax records).
• Resolving disputes or enforcing agreements.

9. Your Rights

Depending on your jurisdiction, you may:

• Access or Correct your data by logging into your account.
• Request Deletion of non-essential data (subject to legal limits).
• Opt Out of marketing communications.
• Lodge Complaints with relevant data protection authorities.

To exercise these rights, contact us at info@lightcoons.in.

10. Third-Party Links

Our Site may link to external websites (e.g., social media or payment portals). We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect their data.

12. International Data Transfers

Data may be processed in India or other locations where our service providers operate. By using our Site, you consent to such transfers.

13. Contact Us

For questions about this policy or data requests, reach us at:

Address

BCOONS VENTURES LLP
Room No. 12/9, Kolamangalam
Opposite AMLP School, Bavappadi
Valancherry, Malappuram
Kerala, India – 676552
GST Number: 32ABDFB8134C1Z0