Henka Natural Floor Lamp

Return Policy

At Light Coons, we value our customers and want to ensure a hassle-free shopping experience. If you're not completely satisfied with your purchase, you may return it under the following conditions.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Item must be unused and in its original packaging.
• Return must be initiated within 30 days of purchase.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Clearance or final sale items.
• Items damaged due to misuse.

Return Process

To initiate a return, follow these steps:

1. Contact our support team at support@lightcoons.com with your order details.
2. Ship the item to the provided return address.
3. Once received and inspected, we will process your refund or exchange within 7-10 business days.

Refund Policy

Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

Contact Us

If you have any questions, feel free to contact us at support@lightcoons.com.

Complaints Policy

At Light Coons, we are committed to providing high-quality products and excellent customer service. If you have a complaint, we encourage you to reach out so we can resolve the issue promptly.

Filing a Complaint

If you experience any issues with our products or services, please follow these steps:

1. Contact our support team at support@lightcoons.com with details of your complaint.
2. Provide relevant information such as your order number, product details, and a description of the issue.
3. Our team will acknowledge your complaint within 2 business days and work towards a resolution.

Resolution Process

Once we receive your complaint, we will:

• Investigate the issue and assess the best course of action.
• Provide a response or resolution within 7-10 business days.
• Keep you informed throughout the process.

Possible Resolutions

Depending on the nature of the complaint, resolutions may include:

• Product replacement or repair.
• Refund or store credit, if applicable.
• Additional support to resolve service-related concerns.

Escalation

If you are not satisfied with the initial resolution, you may escalate the complaint by requesting further review from a senior representative.

Contact Us

For any concerns or further assistance, reach out to our team atsupport@lightcoons.com.